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BULLET Public Library Benefits Valuation Study
Policy Implications
The CBA studies had policy implications both ratifying and catalyzing system financial investments. Recognizing the extent that staff played in producing St. Louis Public Library’s benefits, the director of that system dramatically increased funding for staff training. The study also ratified the value of the library’s investment in business and youth services. Other system directors reported similar levels of ratification of their relative expenditures and programming attention to various benefits areas.

Another overall policy implication was to make those involved in it think hard about how they would measure the benefits of technology investments. As stated earlier, library users often assume that technology is part of adult materials or business services rather than thinking of it as a distinctive category of benefits. The only way that libraries are going to discern an accurate estimate of their investment in information technology is by studies that specifically set out to answer precise questions about this area of investment.

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