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BULLET Public Library Benefits Valuation Study
Objectives
The specific objectives of the project were as follows:

1. To construct as an analytical framework a matrix that identifies categories of patrons and service use common to the five major (but distinct)urban public libraries participating in the study;

 

2. To identify the nature of benefits received by each class of patron for each type of service used;

 

3. To develop survey and database methods of measuring the direct benefits of library services to each of the classes of patrons;

 

4. To quantify these benefits in current dollars to permit calculation of the return to annual taxpayer investment in each of the five participating libraries;

 

5. To develop effective means of communicating to library constituents and to the general public the meaning of the estimated return and the value derived from taxpayer investment in their library;

 

6. To evaluate the success of the framework, survey instruments, benefit measures, and communication strategies with respect to:

 

a.

 

The value of the analytical framework in assisting a library’s administrators to visualize their mission in terms of the service menu provided to specific sub-markets within their customer base;
b.

 

The value of the analytical framework in assisting library administrators to quantify the impacts of effective allocation and delivery of services on perceived direct benefits by classes of customers;
c.

 

The extent to which the framework provides a defensible floor for the estimated return to public investment in urban libraries, individually and for the five libraries as representative urban libraries;
d. The extent to which information about the return to taxpayer investment influences constituent and taxpayer attitudes toward urban libraries;
e. The degree to which the methodology developed is cost effective and transportable to other urban libraries.

 

7. To disseminate the results of the study and train administrators of other major urban libraries in applying the transportable methodology to calculate their own estimates of return to taxpayer investment.
<Accomplishment of Project Goals

Table of Contents

Methodology>


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